Brad Kvalheim joined Border States in 1989 as an electronic service technician in the company’s Fargo, North Dakota, location. In 1992, he became utility customer service representative for the upper Midwest, including Minnesota, North Dakota and South Dakota. In 1995, Kvalheim moved to Sioux Falls, South Dakota, and became an account manager. In this role, he was integral in coordinating five utility alliance agreements with multiyear commitments. He also served as the branch manager in Sioux Falls and as the Northwest region utility sales manager.